Tooway™ is Europe’s first affordable satellite broadband product designed for home users. Using the latest hardware and antenna technology we’re able to provide a fairly priced system with hardware from only around £199.99 (or €229.95), and airtime from £24.99 a month (or €29.95) inclusive of UK VAT.

Tooway™ is a bidirectional high speed satellite service for broadband Internet access. Bidirectional means that receive and transmit functions are performed via the satellite; therefore there is no need for telephone line.

Broadband means, very simply, a high-speed connection to the Internet that’s ‘always on’. It’s called broadband because it has a much larger capacity to receive (and send) data. Providing broadband via satellite means that we bounce your data from your remote location up to and down from the satellite to a point on the ground where there’s very fast and reliable internet connectivity.

Tooway satellite broadband is around 184 times faster than a 56k dial-up modem enabling you to view web content and download files more quickly.

In order for everyone on the Tooway™ platform to get a good reliable service, we operate a Fair Access Policy (FAP).

We monitor the usage of all the users on the platform to ensure a good quality user experience for all. What this means is that during peak times, extremely heavy users of the service may find their connection throttled slightly to ensure that everyone gets equitable access.

This table shows how your usage will be assessed and the data levels which if exceeded may lead to some throttling. Between the hours of 12 midnight and 6.00 CET these volumes are doubled before any throttling will occur.

Not with toowaydirect.com but there maybe with other satellite companies. We’ve designed our Tooway™ offering to be fair. If you’re a very light user you pay much less per month for your airtime subscription than a heavy user. You can use our ‘volume calculator’ to dial in your likely usage profile and then you can see which monthly subscription suits you best.

If you need to send and receive more data than our Tooway 10+ service talk to our Customer Service team and they’ll tell you how.

If you need to send and receive more data than the Tooway account you’ve chosen allows, you maybe slowed down slightly by the Fair Access Policy (FAP). At this point you can either upgrade to the next service level, or if you’re a Ku band Tooway customer, buy a volume booster token from us just for that month or wait until your usage level falls below the FAP. Volume Booster tokens will be available for Ka band Tooway customers from the end of September 2011.

At no point will you be cut off, and shortly you’ll be able to monitor your monthly data usage on line via our website.

Having a slow or unreliable fixed line broadband connection is a common reason for small businesses to buy Tooway™. You can run a satellite based Tooway™ connection alongside your fixed line (ADSL) connection.

We can supply you with a load balancing router which will automatically switch your internet traffic to the satellite when your wired broadband goes down, or load balance between the two connections to give you extra broadband capacity for peak times.

The standard dish and mount is designed to withstand 100mph winds. Clouds and showers have little impact on satellite communications. However, torrential rain or snow may cause slight degraded service in extreme conditions as signals are reflected a little by rain. Our systems automatically increase power levels to compensate for these conditions.